Support

We offer a range of support services for our clients.

On-Site Support

We offer an onsite support service to our client. We do not just focus on the problem, but the causes. We do not fix the symptoms; we aim to develop a solution. Our on-site support provides peace of mind to those clients with less IT capability on-site. If your issue cannot be fixed remotely, then we will send our computer technicians to your office for further investigation. Our on-site support contracts include remote support.

 

Remote IT Support

We provide remote support to provide a service for our clients. We aim to assist all our clients, new and old, with all their queries, at the highest level of service possible. Our remote IT support delivers a fast and efficient way of dealing with your IT issues. Our contracts are a cost effective way of covering your IT management,
Remote IT support is a more cost effective way of adding another member to your team. Call upon our support analysts during office hours to resolve your IT issues and where a remote solution isn’t possible, we’ll send out an engineer.

For businesses without IT departments, we provide a fully managed IT support service. This complete service offering, protects your systems with IT support and managed security infrastructure.

Managed IT includes both remote and on-site IT support with critical hardware covered, providing a complete IT support package.

The second part of this package is provided to make your systems secure. We will provide and manage a highly secure firewall, installing the latest software patches and optimise it, to best suit your systems.

Anti-virus software is provided for all of you end-user systems and a mail filtering solution will also be provided and managed, to ensure a secure workspace.

Included in this service:

  • Remote support
  • On-site support
  • Hardware cover
  • Anti-virus & Anti-spam filtering
  • Managed firewall

 

Remote monitoring

We provide 24/7/365 remote monitoring for customers who want to minimise system downtime and monitor their system’s state of health. Using industry leading software, our technical analysts can help you avoid unnecessary downtime by detecting potential risks at an early stage.

The monitoring service that we use continually checks for potential problems such as a hard drive capacity, memory and processor usage being excessively high and that your Internet connection is stable.

We can monitor:

  • Server hardware
  • Server applications
  • Virtual hosts
  • Patch management
  • Mobile devices
  • Workstations, network devices & printers